Terms of Service & Sale

1. Who can use the site

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or create an account. By using the site you confirm that the information you provide is accurate and that you have the legal capacity to enter into this agreement.

2. Accounts

You are responsible for keeping your account credentials secure and for any activity under your account. Let us know promptly if you suspect unauthorized access. We may suspend or close accounts that violate these terms or that are used for fraud or abuse.

3. Product information, pricing, and availability

Product descriptions, images, specifications, compatibility notes, pricing, and availability may come from our suppliers, manufacturers, distributors, or third-party data providers, and may change without notice. We try to keep this information accurate, but we do not guarantee it is error-free. Please confirm fit, compatibility, and requirements before purchase.

We may correct mistakes, change prices, limit quantities, and discontinue products at any time.

4. Orders, acceptance, and cancellation

Your checkout submission is an offer to purchase, not our final acceptance of the order. An order is accepted only when we confirm it, submit it for fulfillment, ship it, or begin provisioning it, whichever comes first.

We may reject or cancel an order before fulfillment if:

• inventory is unavailable or the product is discontinued;
• supplier-provided pricing, availability, description, image, or product data was incorrect;
• the supplier or manufacturer rejects, restricts, or cannot fulfill the order;
• required reseller authorization, export, or compliance approvals are unavailable;
• payment cannot be verified, is reversed, or is flagged for review;
• fraud or abuse is suspected.

If we cancel an order after payment for one of these reasons, your remedy is a refund of the amount paid for the cancelled item.

5. Payment

Payment is due at checkout unless we agree to other terms in writing. Payment is processed by third-party payment providers; we do not store full card numbers on our servers. We may delay or cancel fulfillment if payment is declined, reversed, disputed, or flagged for review.

6. Taxes and fees

Prices do not include taxes, duties, tariffs, shipping, freight, special delivery, installation, configuration, or other charges unless stated at checkout. Taxes shown at checkout are estimates and may be adjusted based on the final ship-to address. You are responsible for applicable taxes and similar charges unless you provide a valid exemption certificate before purchase.

7. Shipping and delivery

Shipping is governed by our Shipping Policy. Delivery dates are estimates. Title and risk of loss pass to you when the carrier accepts the package.

8. Returns and refunds

Returns and refunds are governed by our Return & Refund Policy. All returns require written return authorization from us before anything is shipped back. Supplier and manufacturer rules may apply.

9. Software, cloud services, subscriptions, and professional services

Software, licenses, digital products, cloud services, subscriptions, professional services, configuration services, installation services, and other vendor-provided offerings may be subject to additional third-party terms. By purchasing those products or services, you agree to the applicable vendor terms.

Fees for these products may be non-refundable. Cancellation, renewal, usage, seat-count, storage, overage, and billing-period rules may vary by vendor. Unless we agree otherwise in writing, subscription cancellation requests must be received at least 30 days before renewal, and longer vendor-required cancellation periods may apply.

10. Acceptable use

You agree not to:

• use the site for any unlawful purpose or to violate any rights of others;
• attempt to gain unauthorized access to the site, its systems, or other users' accounts;
• scrape, mirror, or use automated tools to extract content or pricing without our written permission;
• interfere with the operation of the site or transmit malware or harmful code;
• resell, redistribute, or commercially exploit the site or its content without authorization;
• export, re-export, or transfer products in violation of applicable export, sanctions, or manufacturer/vendor restrictions;
• misuse tax-exempt status, chargebacks, or product information.

11. Intellectual property

The site, including its text, graphics, logos, layout, and code, is owned by Tango Tech HQ or its licensors and is protected by copyright, trademark, and other laws. You may view and use the site for personal, non-commercial purposes. Third-party brand names and product images remain the property of their respective owners.

12. Third-party links and services

The site may link to third-party websites or rely on third-party services (payment processors, shipping carriers, suppliers, manufacturers, analytics providers). We are not responsible for the content, policies, or practices of those third parties.

13. Warranties and disclaimers

Manufacturer warranties, where they exist, pass through to you to the extent permitted by the manufacturer. We do not provide additional product warranties unless we expressly state them in writing.

To the maximum extent permitted by law, the site, products, and services are provided “as is” and “as available,” and we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and compatibility. We do not warrant that the site will be uninterrupted, error-free, or secure.

14. Limitation of liability

To the maximum extent permitted by law, Tango Solutions LLC and its owners, officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, labor, installation, substitute-purchase, business-interruption, or delay damages arising out of your use of the site or any product or service purchased through it. Our total liability for any claim related to the site or a product will not exceed the amount you paid for the product or service giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Tango Solutions LLC, its owners, officers, employees, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising out of your violation of these terms or your misuse of the site or products.

16. Chargebacks and payment disputes

Please contact us first if there is a problem with an order so we can attempt to resolve it. We reserve the right to pause fulfillment, support, returns, refunds, and future orders while a payment dispute or chargeback is pending.

17. Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute will first be addressed through good-faith discussion. If that fails, disputes will be resolved exclusively in the state courts located in St. Clair County, Illinois, or in the United States District Court for the Southern District of Illinois, and you consent to the personal jurisdiction and venue of those courts — unless applicable consumer-protection law in your place of residence requires otherwise.

18. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. The version in effect when your order is placed applies to that order, unless a later change is required by law. Continued use of the site after a change means you accept the updated terms.