Return & Refund Policy

1. Return authorization required

All returns require written return authorization (RA) from us before anything is shipped back. Items returned without an RA may be refused, returned to sender, or delayed.

Do not return products directly to a supplier, distributor, or manufacturer unless we specifically instruct you to do so in writing.

2. Standard return window

Return requests for eligible, unopened, unused standard products must be made within 14 days of delivery. Approved returns must be shipped by the deadline provided in the RA.

Returns are not final until the item is received, inspected, and accepted by us, the supplier, or the manufacturer.

3. Damaged, missing, or wrong items

Report damaged shipments, missing items, shortages, or wrong items within 48 hours of delivery. Include your order number and clear photos of the product, packaging, shipping label, and packing materials. See our Shipping Policy for freight and inspection requirements.

If we confirm the issue was caused by our mistake, we will make it right through replacement, correction, return authorization, or refund. We do not charge restocking fees for confirmed mistakes by us.

4. Condition requirements

Returned items must be unused, uninstalled, complete, and in original manufacturer packaging. All UPCs, serial-number labels, manuals, accessories, inserts, protective materials, and packing materials must be included and unaltered.

Items that are used, installed, activated, registered, damaged, incomplete, missing serial labels, missing packaging, written on, or not accepted by the supplier or manufacturer may be refused or refunded at a reduced amount.

5. Defective products

Defective products may be handled through the manufacturer warranty, supplier return process, repair, replacement, or refund, depending on the product and applicable supplier or manufacturer rules.

Please contact us as soon as possible if a product appears defective. We will help with the claim process, but we cannot promise a refund or replacement until the return or warranty claim is approved by the applicable supplier or manufacturer.

6. Non-returnable items

The following are not returnable unless required by law or expressly approved by us in writing:

• opened software, license keys, digital downloads, subscriptions, cloud services, or activated products;
• professional services, configuration services, installation services, custom services, and labor;
• built-to-order, configured, special-order, discontinued, clearance, final-sale, or vendor-restricted products;
• consumables and hygiene-sensitive products once opened;
• products that have been installed, used, altered, registered, activated, damaged, or are missing original packaging or components;
• products that the supplier or manufacturer will not accept for return.

7. Change-of-mind returns

If we approve a return for customer preference, wrong fit, wrong quantity, duplicate order, or another reason not caused by our error:

• you are responsible for return shipping and safe packaging;
• original shipping, freight, special delivery, service, installation, configuration, and handling charges are non-refundable;
• a restocking fee may apply — up to 20% of the item price or the actual supplier or manufacturer restocking charge, whichever is greater;
• refunds are issued only after the return is received, inspected, and accepted.

8. Our mistakes

If we confirm that we made a material error with your order, our remedy will be correction, replacement, return authorization, or refund for the affected item. We do not reimburse indirect costs such as installation labor, lost time, missed deadlines, replacement purchases from another seller, lost profits, or other consequential costs.

9. Refund timing

Approved refunds are issued to the original payment method when possible. Refund timing depends on return inspection, supplier or manufacturer approval, and payment processor timelines.

10. Refused or undeliverable shipments

Refused, unclaimed, or undeliverable shipments may be treated as unauthorized returns. Outbound shipping, return shipping, carrier fees, address correction fees, storage fees, and any supplier or manufacturer restocking fees may be deducted from any refund.